Deloitte Is Hiring End User Support – Associate Services Specialist I in Bangalore – Apply Now Is Hiring Deloitte Is Hiring End User Support – Associate Services Specialist I in Bangalore – Apply Now in Not Specified – Apply Now
About the Opportunity
Deloitte IT Support Jobs include opportunities for professionals who have experience helping users solve workplace technology problems. Deloitte is hiring for the End User Support – Associate Services Specialist I position in Bengaluru, Karnataka, India. The position is identified by Job ID 368654 and requires 1 to 3 years of relevant Technology Support experience.
This opportunity is part of Deloitte’s CTS Support team. The team provides technology support across locations including Hyderabad, Mumbai, Bengaluru, Delhi, Pune, Kolkata and Chennai. Its support activities include areas such as new-hire laptop setup, End of Lease activities, PDA, printer and video-conferencing support.
The position combines technical troubleshooting with direct interaction with business users. Candidates will need to understand reported problems, provide appropriate assistance, maintain ownership of requests and document resolutions. The work also involves supporting several types of workplace technology instead of focusing on only one application or device.
The official job information specifies B.Tech, BE and Engineering Graduates. Candidates should review the complete requirements on the employer’s application page before submitting an application.
| Job Detail | Information |
|---|---|
| Company | Deloitte |
| Job Role | End User Support – Associate Services Specialist I |
| Job ID | 368654 |
| Location | Bengaluru, Karnataka, India |
| Job Type | Not Specified |
| Qualification | B.Tech, BE & Engineering Graduates |
| Experience | 1 to 3 years of relevant Technology Support |
| Salary | Not Disclosed |
| Work Mode | Not Specified |
| Date Posted | Not Specified |
| Last Date to Apply | Not Specified |
What the Candidate Will Do
The role covers several areas of workplace technology support. Candidates should be prepared to work on user requests as well as technical issues that require investigation and resolution.
Handle IT Incidents and Service Requests
The candidate will serve as a point of contact for IT incidents and service requests. This means understanding the issue reported by the user, working through the appropriate support process and maintaining responsibility for the request.
The position emphasizes customer service, so candidates should be able to communicate technical information clearly and interact professionally with business users.
Support Workplace Devices and Applications
The role includes hardware and application support for workplace users. Candidates will also work with asset management activities involving hardware and software.
Laptop and desktop preparation is another responsibility. The candidate will install and configure firm-standard images on computers and help ensure that devices are appropriately prepared for users.
Assist With Mobile Devices
Mobile device support forms another part of the position. Responsibilities can include providing user guidance, activation, account modifications, configuration and testing.
Candidates may also need to identify problems with mobile hardware or software and work toward resolving them.
Work With Active Directory
The position includes password resets and workstation management through Active Directory. Candidates with practical exposure to directory-based user and workstation administration should be prepared to apply that knowledge in an end-user support environment.
Maintain Support Documentation
The role requires accurate documentation of problems and resolutions. Information may be recorded in service desk tickets and knowledge bases, and candidates may also work with OEM vendors when additional assistance is required.
Maintaining accurate service and asset information is part of the position, along with data-retention and PC-compliance requirements.
Support Meeting and Infrastructure Technology
The candidate will support audio/video conference systems, projection equipment and related technology. Daily checks and assistance with event startup and video-conference systems are included in the responsibilities.
The CTS Support team may also assist LAN/WAN and telephony infrastructure teams with local hands-on activities.
The source also states that after-hours emergency support may be required on a rotational basis.
Skills Candidates Should Have
Technical Skills
The job source identifies experience or knowledge in the following areas:
- Windows
- Mac
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Teams
- Zoom
- Mobile device hardware and software
- Networking
- Video conferencing
- Audio/video technology
- Telephony
- Active Directory
- Basic network and systems security
Professional Skills
Along with technical knowledge, candidates should be comfortable with:
- Customer service
- Troubleshooting
- Problem solving
- Clear communication
- User interaction
- Documentation
- Issue ownership
- Attention to detail
- Collaboration
- Working with vendors and technology teams
Preferred Certifications
The job source lists the following certifications as preferred:
- ITIL
- Microsoft MCITP
- A+/N+
- Dell industry certifications
- HP industry certifications
Candidates should list certifications only when they actually hold them.
What to Highlight in Your Resume
Relevant Experience
Candidates should make their relevant Technology Support experience easy to identify. If your previous work involved desktop support, service desk operations, hardware troubleshooting, application assistance or end-user support, describe those responsibilities clearly.
Avoid relying only on a job title. A recruiter should be able to understand the type of technology environment you supported and the kind of issues you handled.
Technical Exposure
Your resume can highlight practical experience with Windows, Mac, Microsoft Office applications, Teams, Zoom, Active Directory, mobile devices, networking or video-conferencing systems when applicable.
Keep the technical section aligned with your actual experience. Including every technology you have encountered without practical knowledge can make the resume less credible.
Support Achievements
Where accurate, include results from your previous work. Examples may include the number of users supported, devices deployed, tickets handled or technology issues resolved.
Use actual figures from your experience rather than estimated numbers. A concise achievement that explains the result of your work can be more useful than a long list of routine duties.
Education and Certifications
The stated qualification is B.Tech, BE and Engineering Graduates. Candidates should clearly mention their engineering qualification and relevant certifications.
If you hold one of the certifications identified as preferred in the job source, place it in a clearly visible certification section.
Why This Role May Be Relevant to Candidates
This position may be relevant to professionals who already have experience in Technology Support and want to work across multiple areas of workplace technology. The responsibilities extend from computers and applications to mobile devices, user accounts, conferencing technology and infrastructure-related support.
The role also requires regular interaction with business users. Candidates should therefore consider both their technical background and their ability to explain issues, understand user requirements and communicate solutions.
Another aspect to consider is the operational nature of the work. Accurate records, service tickets, asset information and compliance activities form part of the position. Candidates who prefer structured support processes should review these responsibilities carefully.
The CTS Support team operates across multiple Deloitte locations, and the position may involve coordination with other technology teams and vendors. Candidates should review the complete employer-provided requirements to understand the expectations before applying.
Application Process
Candidates can use the official application page below to submit their application. Before applying, review the complete job description, eligibility requirements and any information requested during the application process.
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Frequently Asked Questions
Q1. What is the job role at Deloitte?
The position is End User Support – Associate Services Specialist I, identified by Job ID 368654.
Q2. Where is this Deloitte position located?
The position is based in Bengaluru, Karnataka, India.
Q3. What qualification is required?
The job source specifies B.Tech, BE and Engineering Graduates.
Q4. How much experience is required?
Candidates should have 1 to 3 years of relevant Technology Support experience.
Q5. What technologies are mentioned for this position?
The job source mentions Windows, Mac, Microsoft Office, Teams, Zoom, mobile devices, networking, video conferencing, audio/video technology, telephony and Active Directory.
Q6. Is the salary disclosed?
The salary is not disclosed in the provided job information.
Q7. Is the work mode specified?
The work mode is not specified in the provided job information.
Q8. Is an application deadline mentioned?
A specific application deadline is not specified in the provided job information.
Q9. Are certifications required?
Certifications are not stated as mandatory; ITIL, Microsoft MCITP, A+/N+ and Dell/HP certifications are listed as preferred in the job source.
Q10. How can candidates apply?
Candidates can apply through the official Deloitte application page using the Apply Now link provided above.