About the Company
Tech Mahindra is a leading organization in the IT Services & Consulting industry. As part of the Mahindra Group, the company delivers innovative digital transformation, consulting, and business re-engineering services to global clients. With a strong focus on employee growth, skill development, and career progression, Tech Mahindra offers excellent opportunities for both freshers and experienced professionals to build long-term careers in the IT and technical support domain.
Job Description
• Company Name: Tech Mahindra
• Role: Service Desk Technical Support (International Voice)
• Job ID: NA
• Location: Hyderabad, Telangana
• Experience: 0–5 Years (Freshers Welcome – No Pursuing Candidates)
• Qualification: Graduation Not Required (Any Graduate Preferred)
• Interview Type: Walk-In Interview
• Salary: ₹3 – 5.5 LPA
• Batch Eligible: 2020 / 2021 / 2022 / 2023 / 2024 / 2025
• Employment Type: Full-Time, Permanent
Key Responsibilities
• Provide Level 1 / Level 2 technical support for international customers.
• Respond to customer queries via voice calls and emails in the International Voice Process.
• Troubleshoot and resolve technical issues related to desktop, laptop, and IT infrastructure.
• Maintain accurate documentation of incidents using ticketing tools.
• Ensure high customer satisfaction by delivering prompt and effective solutions.
• Support Microsoft Office & O365 applications (Outlook, Excel, Teams).
• Handle Active Directory tasks such as password reset, account unlock, and user management.
• Provide support for VPN, Citrix, and Exchange-related issues.
• Assist with hardware and network troubleshooting (LAN, printers, devices).
• Follow ITIL processes and maintain service quality standards.
Required Skills
• Strong knowledge of Service Desk and International Voice Process.
• Experience with ITSM tools like ServiceNow, BMC Remedy, HPSM, or CA Service Desk.
• Basic knowledge of Windows OS (7/8/10) and desktop troubleshooting.
• Excellent English communication skills (Mandatory).
• Basic understanding of hardware, networking, and remote troubleshooting.
• Knowledge of Active Directory and Office 365 support.
Preferred Skills
• Experience in International Technical Support (US Voice Process).
• Understanding of ITIL framework and service management processes.
• Knowledge of SCCM, Antivirus tools, and Patch Management.
• Strong customer handling and problem-solving skills.
Who Can Apply
• Candidates with 0–5 years of experience in International Technical Support (Voice Process).
• Graduates from any stream (No pursuing candidates).
• Freshers and experienced professionals interested in IT Service Desk and Technical Support roles.
• Candidates willing to work in rotational shifts (including night shifts).
• Immediate joiners preferred.
Perks & Benefits
• Competitive salary package (₹3 – 5.5 LPA).
• Professional training and career growth opportunities.
• Friendly and supportive work environment.
• Exposure to international clients and global service standards.
Walk-in Interview Details
Venue:
Tech Mahindra, Bahadurpally, Hyderabad, Telangana
Date: 23 February – 24 February 2026
Time: 11:00 AM – 12:30 PM
Contact Person: Aniketh
Important Note:
Mention “Aniket” on top of your resume before attending the interview.
Do not walk in on festive dates, Saturdays, or Sundays.
Documents Required
• Updated Resume (2 Copies)
• Government ID Proof (Aadhar Card Mandatory)
• Educational Certificates (Original & Copies)
• Passport-size Photographs
How to Apply
Interested candidates can directly attend the walk-in interview at the mentioned venue during the specified dates and time slot.
Ensure you carry all required documents and arrive early to complete the registration process smoothly.
Apply Online Before Visit (If Applicable) and Attend Walk-In for Faster Processing.
1. Who can apply?
Freshers and candidates with 0–5 years of international voice technical support experience (no pursuing candidates).
2. What is the salary & location?
₹3–5.5 LPA | Bahadurpally, Hyderabad (Work from Office).
3. What should I carry for the walk-in?
Resume, Aadhar Card, educational certificates, and passport-size photos.
