Wipro Hiring: Service Desk Analyst L1 – Pune (On-site) | Apply Now Is Hiring Wipro Hiring: Service Desk Analyst L1 – Pune (On-site) | Apply Now in Not Specified – Apply Now
IT Support Careers India are now open at Wipro, a leading organization in IT services and consulting with a strong presence across India and globally. Wipro focuses on innovation, employee development, and customer satisfaction. With opportunities for growth, learning, and skill enhancement, Wipro is an ideal workplace for professionals looking to build a rewarding IT support career.Job Details
Job Details
- Job Title: Service Desk Analyst L1
- Job ID: 104169
- Location: Pune, Maharashtra, On-site
- Employment Type: Full-Time
- Batch: 2023–2025
- Experience: 0–1 Year
- Salary: As per Industry Standards
- Qualification: Bachelor’s Degree in any relevant field
- Certifications: ITIL Foundation (Preferred)
- Department: IT Support / Service Desk
We are looking for a Service Desk Analyst L1 to join our Pune team. The candidate will provide primary IT support to end users, troubleshoot hardware and software issues, and ensure smooth daily operations. They will follow service desk policies, meet SLAs, and contribute to continuous process improvement.
Key Responsibilities – IT Support Careers India
- Respond to queries from calls, emails, chats, and portals, delivering timely IT support.
- Log all service desk tickets accurately using tracking software and follow standard procedures.
- Troubleshoot common software, hardware, and application issues for end users.
- Escalate unresolved issues according to defined helpdesk policies and framework.
- Maintain MIS and resolution logs, update customer status, and suggest process improvements.
Required Skills
- Strong communication and interpersonal skills.
- Ability to work independently and collaboratively in a team.
- Basic knowledge of IT support, service desk operations, and troubleshooting.
- Problem-solving, time management, and customer service abilities.
Preferred Skills
- Prior experience in IT support or service desk environments.
- Knowledge of ITIL processes and ticketing tools.
- Multilingual skills are an added advantage.
Ready to start your journey as a IT Support Careers India at Wipro? Follow these simple steps to apply:
Prepare your updated resume.
Highlight your most relevant skills, projects, and achievements.
Click the “Apply Now” link below.
Complete the online application form.
Submit your application and await further communication from the recruitment team.