About the Company
Mphasis is a leading global IT services and consulting company specializing in cloud, cognitive services, and next-generation technology solutions. With a strong presence across industries such as banking, insurance, and financial services, Mphasis offers a dynamic work environment focused on learning, innovation, and career growth. The company is well-known for providing excellent opportunities to fresh graduates and early-career professionals.
Job Overview
Company Name: Mphasis
Role: Voice Customer Care Executive / Customer Support Officer – BPO
Job ID: NA
Location: Mangaluru, Karnataka (On-site / Work From Office)
Experience: 0–1 Years (Freshers Welcome)
Qualification: Any Graduate
Interview Type: Walk-In Interview
Salary: Not Disclosed (As per Industry Standards)
Batch Eligible: 2023, 2024, 2025
Employment Type: Full-time, Permanent
Shift: Complete Night Shifts (5 days working, 2 days off)
Transport: Two-way cab facility within 25 km
Job Description
Mphasis is conducting a walk-in drive for the role of Voice Customer Care Executive in Mangaluru. This role is ideal for graduate freshers and candidates with up to 1 year of experience who have strong communication skills and a passion for customer service. Selected candidates will handle customer queries via calls and emails, ensuring timely resolution and customer satisfaction.
Key Responsibilities
Respond to customer queries via inbound and outbound calls and emails within defined SLAs
Record and classify customer interactions accurately using client systems
Refer to the knowledge base and follow defined processes to resolve issues
Ensure timely follow-up and closure of customer interactions
Maintain high standards of customer satisfaction and service quality
Required Skills
Excellent verbal and written communication skills in English
Strong interpersonal and customer-handling skills
Basic computer knowledge and MS Office proficiency
Ability to work in complete night shifts
Preferred Skills
Neutral accent and business communication skills
Active listening and probing abilities
Basic knowledge of insurance processes
Familiarity with Avaya or phone operating systems
Analytical and problem-solving skills
Who Can Apply
Candidates with 0–1 years of experience
Graduate freshers with strong communication skills
Candidates willing to work in night shifts and rotational schedules
Applicants comfortable working from office in Mangaluru
Perks & Benefits
Two-way cab facility (within 25 km)
Professional training and skill development
Stable full-time employment
Career growth opportunities in a global organization
Walk-In Interview Details
Venue:
Ella, PL Compound,
Morgansgate, Jeppu Market Road,
Mangaluru, KarnatakaWalk-In Dates: 2nd February – 6th February
Time: 10:00 AM – 5:30 PM
Contact Person: Renita
Documents Required:
Updated Resume (2 copies)
Government ID Proof
Educational Certificates (Original & Copies)
Passport-size Photographs
How to Apply
Interested candidates can directly walk in to the interview venue between 2nd and 6th February during the specified time slot.
Once you reach the office premises, contact Renita for further assistance.
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