Kyndryl Is Hiring Technical Support in Hyderabad, Bangalore – Apply Now
About the Opportunity
Kyndryl Technical Support Jobs offer an opportunity for candidates to begin their careers in technical support while gaining practical exposure to enterprise technology environments. Kyndryl is hiring for an Apprenticeship – Technical Support position available in Bangalore, Karnataka, India, and Hyderabad, Telangana, India. The position is full-time and in person.
As part of the apprenticeship experience, candidates will participate in immersive learning programs designed to build core business and technical skills. The role provides exposure to day-to-day operations, client-facing technical support, troubleshooting, incident management, and enterprise collaboration tools. Kyndryl also highlights mentorship, shadowing, and opportunities for skill specialization during the experience.
The position involves providing Level 1 technical support to B2B clients. Candidates will be responsible for quick problem determination, troubleshooting, incident handling, and delivering customer service within defined SLAs. The role covers several areas of enterprise IT support, including operating systems, email platforms, networking, Microsoft 365, VMware, and collaboration tools.
The opportunity may be relevant for candidates with a BCA, B.Sc. Computer Science, or any three-year degree who are interested in beginning a career in IT support and enterprise technology services.
What the Candidate Will Do
Selected candidates will work in a Level 1 Technical Support capacity and provide first-line technical assistance to B2B clients. The role requires candidates to troubleshoot technical issues, communicate with customers, document incidents, and work within defined service levels.
Key responsibilities include:
- Provide Level 1 support for hardware, software, and services according to client contracts.
- Troubleshoot issues related to operating systems.
- Support email platforms including Outlook, Exchange, and Lotus.
- Troubleshoot networking, VPN, and connectivity-related issues.
- Provide support for Microsoft 365 and VMware.
- Support collaboration tools such as Teams, Webex, and Slack.
- Handle password resets and entitlement checks.
- Log incidents using IT ticketing tools.
- Escalate issues to appropriate technical teams.
- Act as the client’s advocate during issue resolution.
- Support service outage management and update status messages.
- Maintain software license and hardware inventory records.
- Work toward defined SLAs, SLOs, and KPIs.
- Maintain a high level of customer satisfaction.
Skills Candidates Should Have
Technical Skills
Candidates should have knowledge or familiarity with the technical areas mentioned in the job description, including:
- Windows
- macOS
- Microsoft 365 / O365
- VMware
- Networking
- Internet security
- VPN and connectivity
- Outlook
- Exchange
- Lotus
- Microsoft Teams
- Webex
- Slack
- IT ticketing systems
- Hardware and software troubleshooting
Professional Skills
The role also requires strong communication and customer-service abilities. Relevant professional skills include:
- Excellent verbal communication
- Strong written English communication
- Customer service
- Troubleshooting
- Problem-solving
- Client communication
- Incident management
- Team collaboration
- Attention to detail
- Ability to work within defined service levels
Multilingual ability is mentioned as an additional advantage.
How These Skills Apply to the Role
Technical skills will help candidates identify and troubleshoot common hardware, software, networking, email, connectivity, and collaboration-tool issues.
Communication skills are important because the role involves supporting B2B clients and communicating technical information clearly. Candidates will also need to understand when an issue can be resolved at Level 1 and when it should be escalated to another team.
Familiarity with ticketing systems will help candidates document incidents, track issues, and maintain accurate support records.
What to Highlight in Your Resume
Candidates should tailor their resumes around the actual requirements of the Kyndryl Technical Support position.
Relevant areas to highlight include operating systems, networking, Microsoft 365, VMware, cybersecurity, troubleshooting, hardware and software support, collaboration tools, and IT ticketing systems.
Fresh graduates can also include relevant academic projects, internships, technical coursework, certifications, and practical training related to IT support.
Communication and customer-service skills should also be clearly presented, particularly where candidates have experience handling technical queries, assisting users, documenting issues, or working with teams.
Candidates should only include technologies and experience they genuinely possess rather than adding skills simply because they appear in the job description.
Why This Role May Be Relevant to Candidates
This Kyndryl apprenticeship may be relevant to graduates looking to begin a career in IT support and enterprise technology services.
The role provides exposure to B2B client support, troubleshooting, incident management, networking, operating systems, Microsoft 365, VMware, and collaboration platforms.
Kyndryl also highlights learning programs, mentorship, shadowing, and skill specialization opportunities as part of the experience. The company mentions access to learning opportunities involving technologies and certifications from organizations such as Microsoft, Google, and Amazon.
The position is available in Bangalore, Karnataka, India, and Hyderabad, Telangana, India, providing candidates in these locations with an opportunity to work in an in-person technical support environment.
Application Process
Candidates can use the application link provided below to submit their applications.
Review the complete job requirements and application information on Kyndryl’s official careers page before applying.
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Frequently Asked Questions
Q1. What is the main focus of this Technical Support position?
The role focuses on providing Level 1 technical support and troubleshooting for B2B clients.
Q2. What type of work will the selected candidate handle?
Candidates will troubleshoot technical issues, manage incidents, support users, maintain records, and escalate issues when required.
Q3. What skills are relevant to this position?
Relevant skills include Windows, macOS, O365, VMware, networking, internet security, collaboration tools, ticketing systems, troubleshooting, and communication.
Q4. What should candidates highlight in their resume?
Candidates should highlight genuine technical knowledge, troubleshooting abilities, communication skills, relevant projects, internships, and IT-related coursework or certifications.
Q5. How can candidates apply?
Candidates can click Apply Now and complete the application through the provided Kyndryl application page.