Job Overview
• Company Name: HCLTech
• Role: Email Back Office / Customer Service Representative
• Job ID: —NA
• Location: Chennai, Tamil Nadu (Hybrid)
• Experience: Fresher to 4 Years
• Qualification: Graduate / Postgraduate
• Interview Type: Walk-In Interview
• Walk-In Dates: 2nd–4th December
• Time: 11:00 AM – 2:30 PM
• Venue: ETA 3, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Near AGS Cinemas, Navalur, Chennai
• Salary: Not Disclosed
• Batch Eligible: 2021–2025
• Employment Type: Full-time
About the Company
HCLTech is a leading global IT services and consulting company known for innovation, digital transformation, and advanced technology solutions. With a workforce spread across multiple countries, HCLTech focuses on delivering exceptional customer experiences and operational excellence. The organization provides strong career growth opportunities for fresh graduates and experienced professionals who aim to build a stable career in IT services and back-office operations. As part of its continuous expansion, HCLTech regularly conducts hiring drives for roles in Email Support, Back Office Processing, and Customer Service.
Job Description
HCLTech is conducting a Walk-In Drive For Email Back Office at its Chennai location. As a Customer Service Representative, you will handle email-based customer concerns, analyze issues, document cases, and coordinate resolutions. The role requires strong analytical abilities, accurate documentation skills, and excellent written communication. Selected candidates will work in a hybrid model and support critical customer service processes for international clients.
Key Responsibilities
• Review customer issues shared via email and analyze details accurately.
• Use predefined templates to document the problem and update customer records.
• Respond to customers through professional email communication.
• Handle store-based, employee-based, and digital coupon-related issues.
• Ensure positive customer experience with timely follow-ups and accurate solutions.
Required Skills
• Strong written and verbal communication in English
• Analytical mindset and problem-solving ability
• Multitasking and attention to detail
• Ability to learn and apply new processes quickly
Preferred Skills
• Experience in Email or Chat Support
• Knowledge of international customer processes (especially USA)
• Non-voice BPO/Back Office experience
Who Can Apply
• Candidates with 0–4 Years of experience.
• Graduates or postgraduates from any stream.
• Freshers or experienced professionals seeking roles in Email Back Office / Non-Voice Support.
Perks & Benefits
• Hybrid work mode
• 5-day workweek (Night shifts from Saturday to Friday)
• Competitive industry-standard salary
• Opportunity to work with global clients
Walk-In Interview Details
Venue: ETA 3, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Near AGS Cinemas, Navalur, Chennai
Date: 2nd–4th December
Time: 11:00 AM – 2:30 PM
Documents Required:
• Updated Resume (2 copies)
• Government ID Proof
• Educational Certificates (original & photocopies)
• Passport-size Photographs
How to Apply
Interested candidates can walk in directly to the venue on the mentioned dates. To avoid waiting time and ensure smooth registration, apply online before attending the interview.
