Job Title: Systems Engineer
Job ID: 00064864341
Location: Chennai, India (Hybrid)
Employment Type: Full-Time
Experience: 1 to 4 Years
Salary: As per Industry Standards
Qualification: Bachelor’s degree in Computer Science, IT, or related field
Certifications (if any): ITIL, Microsoft, or ServiceNow certifications preferred
About Us
Cognizant is one of the world’s leading professional services companies, with a global footprint that spans over 300,000 employees. We specialize in transforming our clients’ business, operational, and technology models for the digital era. Headquartered in the United States and listed in the NASDAQ-100, Cognizant is consistently recognized as one of the most admired and innovative companies across the globe. In 2024, Cognizant was featured in Forbes World’s Best Employers, a reflection of our commitment to employee well-being and corporate responsibility.
Our industry-based consultative approach empowers clients to envision, build, and operate more efficient and effective businesses. We don’t just imagine a better future—we actively work to build it. At Cognizant, you’ll be part of a high-caliber, inclusive, and energetic team that values collaboration, learning, and growth. Join us in making an impact, not only in business but in the world at large.
Key Responsibilities
As a Systems Engineer in the food services domain, you will play a pivotal role in maintaining and enhancing IT service delivery across various functions. This position is hybrid in nature and involves working with cutting-edge technologies and collaborating with cross-functional teams.
Lead and manage the Change LifeCycle Management process, ensuring seamless transition during IT changes and minimizing downtime or service disruption.
Take charge of Incident Management, responding to technical problems promptly, diagnosing issues accurately, and implementing timely resolutions to restore normal operations.
Use Nexthink and other End User Tools to monitor user behavior, system performance, and application health, ensuring a top-tier user experience.
Provide front-line support via Service Desk channels, resolving user issues related to hardware, software, and network access with professionalism and efficiency.
Implement, support, and improve ServiceNow, focusing on enhancing ITSM workflows and user interaction with service portals.
Administer and manage Windows systems, ensuring high availability, security compliance, and timely updates across end-user devices.
Work closely with networking teams to ensure stable and secure network infrastructure, supporting uninterrupted user access across hybrid setups.
Deliver remote desktop support services, helping both in-office and remote employees resolve IT challenges without delay.
Understand and respond to the specific needs of the food services domain, customizing IT solutions to match operational requirements.
Contribute to defining, updating, and enforcing IT policies and best practices, fostering operational efficiency and compliance.
Required Skills
To succeed in this role, you must possess solid technical expertise, a proactive attitude, and strong communication abilities. The position requires a blend of troubleshooting, IT service management, and end-user support.
In-depth knowledge and hands-on experience in Change LifeCycle Management.
Proficiency in Incident Management, with a systematic approach to resolving a wide range of IT issues.
Familiarity with Nexthink or similar end-user monitoring tools used to improve digital experience and IT performance.
Experience working in a Service Desk environment, managing tickets and providing technical support to users of all levels.
Hands-on exposure to ServiceNow, including incident, request, and change management modules.
Solid understanding of Windows desktop and server environments, including OS installation, patching, and user configuration.
Competence in basic networking principles, including DNS, DHCP, TCP/IP, VPNs, and network troubleshooting.
Capability to deliver remote desktop support, ensuring users across locations receive prompt technical help.
Proven ability to work independently with minimal supervision and adapt to evolving technological landscapes.
Strong documentation skills and a mindset geared towards continuous improvement and operational excellence.
Preferred Skills
While not mandatory, these skills will help you stand out:
Prior experience supporting IT infrastructure in the food services or hospitality industry, understanding its fast-paced and service-centric demands.
Exposure to automation or scripting tools such as PowerShell or Python for task automation and system administration.
Familiarity with ITIL v3/v4 frameworks for IT Service Management.
Basic knowledge of Active Directory, group policies, and account provisioning.
Experience with endpoint security, antivirus systems, and patch management platforms.
Ability to work in a hybrid work model, balancing remote and on-site support effectively.
Track record of participating in or managing IT audits or compliance checks.
Interest in pursuing relevant certifications (e.g., Microsoft, CompTIA, Cisco).
Capacity to provide user training or create support documentation to aid knowledge transfer.
Comfortable working in multicultural, distributed teams, showcasing strong interpersonal skills.
Perks & Benefits
At Cognizant, we value our employees and provide a well-rounded package of perks and benefits:
Competitive compensation in line with industry benchmarks
Hybrid work model to support flexibility and productivity
Comprehensive health insurance coverage for employees and dependents
Paid time off, including vacation, sick days, and parental leave
Continuous learning via online training platforms and certifications
Access to mental health support and employee assistance programs
Inclusive work culture with a strong emphasis on diversity and belonging
Internal job mobility and leadership development programs
Performance-based bonuses and recognition programs
Active corporate social responsibility initiatives
Why Join Us?
Cognizant offers a dynamic workplace where you can learn, grow, and contribute meaningfully. When you join us as a Systems Engineer, you become part of a team that:
Values collaboration and continuous improvement
Encourages innovation and out-of-the-box thinking
Offers global exposure and opportunities for cross-functional learning
Provides tools and platforms to help you shape your career path
Supports work-life balance through flexible policies
Maintains a commitment to ethical business and sustainability
Fosters a high-performance culture backed by trust and transparency
Recognizes and rewards contributions at all levels
We’re more than just a workplace—we’re a global community driven by passion, integrity, and shared success. This is your opportunity to be a part of something bigger.
