Job Details
- Role: Support Engineer 1
- Company: Think360.ai (A CAMS Company)
- Industry Type: IT Services & Consulting
- Location: Navi Mumbai, Maharashtra
- Employment Type: Full Time / Permanent
- Role Category: Technical / IT Support
- Experience: 0 – 1 Year (Freshers Eligible)
- Salary: Not Disclosed (As per Industry Standards)
- Qualification: B.Tech/B.E. (CS/IT/Electronics/Telecommunication/Electrical), B.Sc (Any Specialization) – Batch 2022/2023/2024/2025
Time & Venue
Walk-In Dates: 4th October – 5th October, 2025
Time: 11:00 AM – 6:00 PM
Venue: C-6088, Oberoi Garden, Chandivali Farm Road, Mumbai, Maharashtra – 400072
Contact Person: Ms. Gauri Walawalkar – HR
Email: gauri.walawalkar@think360.ai
Job Description / Highlights
Provide L1 to L3 technical support for production systems.
Monitor production jobs (PySpark pipelines, PostgreSQL & ClickHouse data dumps) ensuring SLA compliance.
Diagnose and troubleshoot issues ranging from basic application queries to system-level incidents.
Escalate complex problems to engineering teams with proper documentation and logs.
Work closely with clients, share timely updates, RCA, and resolution plans.
Maintain issue logs, FAQs, and runbooks for faster resolution.
Participate in shift rotations for 24×7 support coverage.
Required Skills & Attributes:
B.Sc / B.E. / B.Tech (CS/IT/Electronics) – Freshers eligible
Analytical & problem-solving skills
Basic SQL knowledge and database understanding
Familiarity with Linux command-line
Good communication skills & willingness to work in rotational shifts
Nice-to-Have (Plus Points):
Knowledge of Python / PySpark
Exposure to AWS/Azure Cloud
Internship or projects in data engineering / support
Why Join Think360?
Hands-on training in Big Data & AI technologies
Opportunity to work on India’s largest banking PFM deployment
Clear career progression into DevOps, Data Engineering, or Product Support
Exposure to enterprise-scale operations and client-side environments
Collaborative work culture with continuous learning opportunities
How to Apply / Walk-In
Walk-in with your updated resume on the mentioned dates.
For queries, contact Ms. Gauri Walawalkar at gauri.walawalkar@think360.ai.
