SurveySparrow is a leading SaaS (Software-as-a-Service) company that empowers businesses to gather insights and elevate customer experiences through engaging surveys and feedback platforms. With a strong global presence, SurveySparrow emphasizes innovation, continuous learning, and customer satisfaction. The company provides an ideal environment for professionals who wish to grow their careers in a fast-paced, technology-driven setting.
Job Details
Job Title: Product Consultant
Job ID: NA
Location: Chennai, Tamil Nadu (On-site)
Employment Type: Full-Time
Batch: 2021–2024 Graduates Eligible
Experience: 1–3 Years
Salary: As per Industry Standards
Qualification: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field
Certifications: Preferred – Certifications in Customer Support, SaaS, or Product Management
Department: Customer Support / Product Consulting
Role Overview
We are seeking a motivated and dynamic Product Consultant to join our Chennai office. The candidate will play a vital role in providing technical assistance and exceptional customer service to clients across multiple communication channels. The role involves diagnosing product issues, providing resolutions, and ensuring customer satisfaction while maintaining the company’s service standards.
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Key Responsibilities
Understand and resolve customer queries in a professional and timely manner.
Deliver technical and functional support through voice, email, and chat channels.
Acknowledge customer requests promptly and provide first-level assistance.
Diagnose, analyze, and troubleshoot issues reported by customers related to the product.
Maintain accurate records of all logged tickets, follow-ups, and resolutions.
Route customer requests to appropriate internal teams when necessary.
Collaborate with product and engineering teams to communicate feedback and feature suggestions.
Ensure compliance with service-level agreements (SLAs) and company policies.
Maintain a positive, empathetic, and professional attitude towards customers at all times.
Demonstrate flexibility and willingness to work night shifts (9:00 PM – 6:00 AM).
Required Skills
Excellent verbal and written communication skills.
Strong problem-solving and analytical abilities.
Customer-oriented mindset with attention to detail.
Ability to learn quickly and adapt to new tools, technologies, and processes.
Efficient at handling multiple customer interactions simultaneously.
Strong time management and organizational skills.
Team player with the ability to work independently when required.
Preferred Skills
Prior experience in SaaS-based customer service or technical support roles.
Familiarity with CRM and ticketing tools such as Zendesk, Freshdesk, or HubSpot.
Knowledge of web-based technologies and APIs.
Multilingual communication skills are a plus.
Understanding of customer engagement metrics and user experience principles.
How to Apply
Ready to start your journey as a Product Consultant at SurveySparrow? Follow these simple steps to apply:
Prepare your updated resume.
Highlight your most relevant skills, projects, and achievements.
Click the “Apply Now” link below.
Complete the online application form.
Submit your application and await further communication from the recruitment team.
