Starting your Junior Analyst career at Razorpay means joining one of India’s most innovative fintech companies. Founded in 2014, Razorpay has grown into a digital banking hub that supports lakhs of businesses by processing billions in payments. With a mission to simplify banking and payments, the company offers products like RazorpayX and Razorpay Capital. As a result, Razorpay is not only shaping India’s financial ecosystem but also creating exciting career growth opportunities for analysts.
Junior Analyst Career Job Details
Job Title: Junior Analyst – CS Ops
Job ID: NA
Location: Bangalore, India (On-site)
Employment Type: Full-Time
Batch: NA
Experience: 6 months – 1 year (preferably in fintech or banking)
Salary: As per Industry Standards
Qualification: Bachelor’s Degree
Certifications: NA
Department: Customer Support Operations
Junior Analyst Career Role Overview
This role is designed for professionals eager to advance their Junior Analyst career. As part of Razorpay’s CS Ops team, you will manage merchant queries, resolve escalations, and ensure smooth transaction processes. Additionally, you will gain valuable exposure to fintech operations, customer engagement, and compliance, which will help strengthen your foundation for long-term growth.
Key Responsibilities
• Manage merchant queries with quick turnaround and accurate ticket categorization.
• Adhere to call and transaction handling standards to achieve high satisfaction scores.
• Record interactions in the CRM system with complete accuracy.
• Resolve complaints and escalations effectively while maintaining professionalism.
• Deliver merchant delight by engaging proactively and going the extra mile.
Required Skills
• Excellent communication skills, both written and spoken.
• Strong analytical and attention-to-detail abilities.
• Problem-solving and decision-making strengths.
• Ability to multitask and manage priorities effectively.
• Knowledge of fintech or banking industry is preferred.
How to Start Your Junior Analyst Career at Razorpay
Are you ready to take your Junior Analyst career to the next level? Follow these steps:
Prepare an updated resume with relevant skills and experiences.
Showcase achievements that highlight communication and problem-solving.
Click the “Apply Now” link below.
Complete the online application form with your details.
Submit and wait for Razorpay’s recruitment team to contact you.
