About Us
Meesho is one of India’s fastest-growing e-commerce platforms, empowering millions of entrepreneurs and small businesses to sell online. With a mission to democratize internet commerce for everyone, Meesho has transformed the way India shops and sells by offering affordable products, seamless logistics, and robust technology-driven solutions. Every day, millions of users rely on Meesho for their shopping needs, making it one of the most trusted and widely used platforms across the country.
At Meesho, innovation is at the core of everything we do. Our engineering and customer success teams thrive on problem-solving, ensuring smooth operations and high customer satisfaction. We believe in speed over perfection and foster a strong culture of ownership, collaboration, and continuous learning. Working at Meesho means being part of a vibrant team that not only builds cutting-edge technology but also contributes to empowering communities across India.
If you’re passionate about technology, problem-solving, and delivering exceptional customer experiences, Meesho is the place where you can grow your career while making a meaningful impact.
Job Details
We are seeking a Customer Success Engineer I to join our Tech – Supply & Fulfilment team in Bangalore, Karnataka (On-site). In this role, you will serve as the first line of support for our Gen-AI platform, helping to ensure stability, reliability, and seamless user experiences. You will troubleshoot issues, collaborate with cross-functional teams, and contribute to improving platform performance.
This is an excellent opportunity for professionals with 1–2 years of experience who enjoy working at the intersection of technology and customer success. If you are someone who loves solving complex problems, automating processes, and bridging the gap between end-users and technology, this role is perfect for you.
- Job Title: Customer Success Engineer I
- Job ID: Not disclosed
- Location: Bangalore, Karnataka (On-site)
- Employment Type: Full-Time Employee
- Batch: 2022 / 2023 / 2024 graduates preferred
- Experience: 1–2 Years
- Salary: As per Industry Standards
- Qualification: Bachelor’s in Computer Science, Engineering, or related field
- Certifications (if any): Not mandatory, but certifications in Cloud (AWS, GCP, Azure) or DevOps are a plus
This role is ideal for individuals who have a passion for problem-solving and customer success in technical environments, enjoy working in a fast-paced setting, and are eager to make a tangible impact in the field of Gen-AI support.
Key Responsibilities
As a Customer Success Engineer I at Meesho, you will play a critical role in maintaining the stability and performance of our Gen-AI platform. You will act as the first point of contact for support queries, ensuring that issues are resolved quickly and effectively.
Your responsibilities will include:
Serving as the initial contact for user queries related to the Gen-AI platform.
Troubleshooting and debugging backend systems to identify root causes of technical issues.
Collaborating closely with engineers, data scientists, and cross-functional teams to resolve complex problems.
Monitoring system health, platform performance, and proactively identifying potential risks.
Maintaining accurate documentation of support processes, troubleshooting steps, and best practices.
Participating in technical discussions, contributing feedback for system enhancements, and sharing insights for product improvement.
Automating repetitive tasks and developing scripts to improve efficiency in support processes.
Communicating technical findings in a clear and understandable manner to both technical and non-technical stakeholders.
Ensuring seamless incident management and follow-up, minimizing downtime, and improving user satisfaction.
This role is essential in bridging the gap between technology and end-users. By ensuring reliability and performance of our platforms, you will directly contribute to Meesho’s mission of delivering seamless experiences to millions of customers.
Required Skills
Bachelor’s degree in Computer Science, Engineering, or equivalent discipline.
1–2 years of experience in technical support, product support, or related engineering roles.
Proficiency in programming and debugging with Python or Java for backend systems.
Strong understanding of database systems such as MySQL, PostgreSQL, or NoSQL databases.
Familiarity with cloud platforms (AWS, GCP, or Azure) and containerization technologies like Docker and Kubernetes.
Analytical and methodical approach to problem-solving with excellent debugging skills.
Ability to monitor, track, and resolve issues while ensuring minimal downtime.
Strong communication skills, with the capability to explain technical solutions to non-technical stakeholders.
This combination of skills will help you succeed as a proactive problem solver and an effective contributor to Meesho’s Gen-AI support team.
Preferred Skills
While not mandatory, the following skills will give you an edge:
Prior experience with LLMs (Large Language Models) or Gen-AI technologies.
Knowledge of integrating and supporting AI/ML solutions within production environments.
Experience in developing automation scripts for process optimization.
Exposure to incident management systems and monitoring tools.
Certifications in cloud computing or DevOps methodologies.
Candidates with these additional skills will be able to contribute more effectively to enhancing the Gen-AI platform and improving user experience.
Perks and Benefits
Competitive salary and industry-standard benefits package.
Comprehensive health insurance for employees and dependents.
Opportunities to learn and grow through mentorship, workshops, and upskilling programs.
Inclusive and collaborative workplace culture that values innovation.
Work-life balance with flexible policies and supportive leadership.
Exposure to cutting-edge technologies in AI, ML, and large-scale systems.
Why Join Us
At Meesho, you don’t just work on problems—you solve challenges that impact millions of people daily. Joining our team means:
Becoming part of one of India’s most successful startups in the e-commerce space.
Working in an environment that thrives on ownership, innovation, and rapid growth.
Gaining exposure to Gen-AI platforms and next-generation technologies.
Collaborating with some of the brightest minds in engineering and data science.
Contributing to a mission-driven company that is transforming commerce for every household in India.
If you’re looking for a role that combines technology, problem-solving, and customer success, Meesho is the right place to build your career.
How to Apply
To apply for this role:
Prepare your updated resume.
Highlight your most relevant skills, projects, and achievements.
Click the “Apply Now” link below.
Complete the online application form.
Submit your application and await further communication from our recruitment team.
