Walk-In at Infosys BPM – Voice-Based Customer Support – Bangalore
Job Overview
Company Name: Infosys BPM
Role: Voice-Based Customer Support Executive
Job ID: —
Location: Bengaluru, Karnataka (On-site)
Experience: 0–4 Years
Qualification: Any Graduate
Interview Type: Walk-In Interview
Walk-In Dates: 22nd & 24th October 2025
Time: 10:00 AM – 2:00 PM
Venue: Infosys BPM Hiring Center, 785, Ground Floor, Axis Sai Jyoti, 100 Feet Ring Road, 15th Cross Rd, Sarakki, 1st Phase, J.P. Nagar, Bengaluru, Karnataka – 560078.
Landmark: Sindhoora Convention CenterSalary: As per Industry Standards
Batch Eligible: 2021 / 2022 / 2023 / 2024 / 2025
Employment Type: Full-time
Infosys BPM is a global leader in Business Process Management (BPM) and outsourcing solutions, providing exceptional business services to clients across diverse industries. As part of the Infosys Group, Infosys BPM focuses on delivering efficiency, innovation, and superior customer experiences through intelligent digital operations. Employees at Infosys BPM enjoy extensive training, a supportive culture, and fast-track career growth in technology and customer success domains.
Job Description
Infosys BPM is conducting a Walk-In Drive for the position of Voice-Based Customer Support Executive in Bengaluru. The ideal candidate will manage inbound and outbound customer interactions, resolve queries efficiently, and ensure high levels of satisfaction for global clients. This is a great opportunity for both freshers and professionals to build a rewarding career in the international voice support domain.
Key Responsibilities
- Handle inbound and outbound calls from international customers professionally.
- Resolve customer queries, service issues, and complaints effectively.
- Provide accurate information and maintain a positive service attitude.
- Ensure compliance with process guidelines and quality metrics.
- Document all interactions using CRM tools and maintain accurate records.
- Meet or exceed KPIs such as call quality, response time, and customer satisfaction.
- Collaborate with internal teams for issue escalation and resolution.
Required Skills
- Excellent verbal communication skills in English.
- Strong problem-solving and interpersonal abilities.
- Familiarity with CRM tools and ticketing systems.
- Ability to multitask and handle work pressure efficiently.
Preferred Skills
- Experience in international voice processes or customer support roles.
- Prior work experience in a BPO or call center environment.
- Flexibility to work in night or rotational shifts.
Who Can Apply
- Candidates with 0–4 years of experience in international voice process/customer support.
- Graduates from any discipline are eligible.
- Freshers with excellent communication skills and an interest in customer support careers.
Perks & Benefits
- Work with a globally recognized brand—Infosys.
- Comprehensive training and certification programs.
- Fast-track career growth opportunities in customer success and technical support.
- Dynamic and inclusive workplace culture.
- Health and wellness benefits.
Walk-In Interview Details
Venue: Infosys BPM Hiring Center, 785, Ground Floor, Axis Sai Jyoti, 100 Feet Ring Road, 15th Cross Rd, Sarakki, 1st Phase, J.P. Nagar, Bengaluru, Karnataka – 560078.
Landmark: Sindhoora Convention Center
Date: 22nd & 24th October 2025
Time: 10:00 AM – 2:00 PM
Documents Required:
- Updated Resume (2 copies)
- Government-issued Photo ID (PAN / Aadhar / Voter ID / Passport)
- Original and photocopies of educational certificates (10th, 12th, Graduation)
- Passport-size photographs
Note: Laptops and cameras are not permitted due to security restrictions. Government ID is mandatory for entry.
How to Apply
Interested candidates are invited to attend the walk-in interview at the above venue during the mentioned dates and time.
Before attending, register your application online at the official Infosys BPM career portal.
Apply Online Before Visit
