Technical Support Specialist, IT Support, Helpdesk roles at Alithya offer an excellent opportunity for fresh graduates who want to start their IT careers in a professional, growth-oriented environment. Alithya is a global network of trusted advisors that specializes in digital transformation and strategic consulting. The company’s mission is to develop cutting-edge technological solutions while anticipating future business needs.
Job Details
Job Title: Technical Support Specialist, IT Support, Helpdesk
Job ID: NA
Location: Hyderabad, Telangana (Hybrid)
Employment Type: Full-Time
Batch: 2021 – 2025 Graduates
Experience: 0–1 Years (Freshers Eligible)
Salary: As per Industry Standards
Qualification: Bachelor’s degree in Computer Science, IT, Electronics, or related fields
Certifications: A+, ITIL, or HDI (optional but beneficial)
Department: IT Support / Helpdesk
Role Overview
We are looking for a Technical Support Specialist, IT Support, Helpdesk to join our IT services team at Alithya. This role is designed for freshers who are eager to build a career in IT support and learn how to provide solutions in real-world environments.
As the first point of contact for end users, you will help troubleshoot issues, respond to queries, and provide basic IT support across various systems and platforms. Additionally, you will work with tools like Office 365, Windows, Mac, Intune, and ticketing platforms such as ServiceNow. With guidance from experienced mentors, you will gain exposure to ITIL-based practices and understand how global IT support functions operate.
This position will not only strengthen your technical expertise but also improve your communication and problem-solving skills—two key qualities that are essential for growth in IT careers.
Key Responsibilities
Act as the first level of support for employees by responding to tickets, calls, and emails.
Diagnose and troubleshoot basic issues in Windows, Mac, and Microsoft 365 environments.
Escalate unresolved issues to senior IT support staff in a timely manner.
Educate users on IT security practices, tools, and company policies.
Document issues, resolutions, and updates within the ticketing system.
Assist with IT-related projects under the guidance of senior team members.
Maintain knowledge base articles to support end-user self-service.
Ensure compliance with IT policies and security guidelines.
Required Skills
Basic knowledge of computer systems, networks, or IT infrastructure.
Familiarity with Windows, MS Office, and internet troubleshooting.
Strong analytical and problem-solving abilities.
Excellent communication skills in English, both written and spoken.
Ability to follow instructions carefully and complete tasks with accuracy.
Eagerness to learn, adapt, and grow in a fast-paced IT environment.
Preferred Skills
Prior internship experience in IT support (optional, not mandatory).
Exposure to ServiceNow, Jira, or other ticketing tools.
Certifications like A+, ITIL, or HDI (added advantage).
A process-oriented mindset and interest in improving workflows.
How to Apply
Are you ready to begin your career as a Technical Support Specialist, IT Support, Helpdesk at Alithya? Here’s how to apply:
Prepare your updated resume with academic details and IT-related skills.
Highlight any relevant projects, internships, or certifications.
Click the “Apply Now” link below to access the application portal.
Complete the online form with accurate details.
Submit your application and wait for the recruitment team to connect with you.
